Solutions / Operations & incident management
An on-call worker that can act — inside a blast radius you set
Incident response is where autonomy is most valuable and most dangerous: the same agent that can restart a service can take one down. Reachability graphs, per-hop delegation and durable approvals decide what it can touch at 3am.
At a glance
The governed incident loop
Reachability
Graph-bounded agent-to-agent calls
Per-hop
Delegation on every hand-off
Replayable
Trace of every decision
Step 01
Detect
Signals arrive; an orchestrator routes intent to the specialists permitted to see them.
Step 02
Diagnose
Read paths are broad, write paths are narrow. The distinction is enforced, not requested.
Step 03
Propose
Remediation above the blast-radius ceiling becomes a durable approval, not an action.
Step 04
Act
Approved changes execute through the workflow runtime and survive restarts.
Step 05
Review
The postmortem reads the ledger — who initiated, why a transition occurred, which policy allowed it.
Why it matters